<p>A diner at the Kuwait City branch of The Cheesecake Factory restaurant chain complains to his waiter that the pickles in his Americana Cheeseburger (American and cheddar cheese, crunchy potato crisps, lettuce, tomato, grilled onions, pickles and secret sauce) had a funny texture. The waiter instantly offers to replace the dish, since The Cheesecake Factory is committed to "absolute guest satisfaction," according to Donald Moore, chief culinary officer for The Cheesecake Factory Inc.</p><p>So the diner opts for the Spicy Crispy Chicken Sandwich (crispy coated chicken breast covered with melted cheese and either spicy buffalo or Chipotle Mayo, served on a brioche bun), and subsequently reached avers he has reached the company's desired level of satisfaction.</p><p>That very same day, diners at Cheesecake Factory outposts in Wauwatosa, Wis., Rancho Cucamonga, Calif., and Pembroke Pines, Fla., also complain about the texture of the pickles on their burgers.</p><p>Are these hypothetical experiences related in any way? And even if they are, is there any way that the people at The Cheesecake Factory's factory would ever learn of these events and connect them together?</p><p><a href="http://www.npr.org/blogs/thesalt/2013/02/25/172896675/cheesecake-factory-ibm-team-up-to-crack-the-code-of-customer-bliss">Keep reading...</a></p>