<p>Synnex CEO Kevin Murai: "This acquisition will make Concentrix a global Top 10 player in a growing market. With our collective strengths in the CRM BPO market, this strategic acquisition will create an even more compelling value proposition for our clients and shareholders."</p><p>Synnex's (SNX) acquisition of IBM's (IBM) customer care business (call centers) for a total of about $505 million follows Big Blue's successful strategy of pursuing high-margin businesses and selling off lower margin ones. With that in mind, it shows how even some services businesses can more closely align with distributor's margin goals than they match IBM's margin goals.</p><p>Synnex's Concentrix organization will absorb the IBM business, and as part of the deal will enter into a multi-year agreement with IBM. Concentrix will become an IBM strategic business partner for global customer care business process outsourcing services.</p><p>The deal expands Concentrix's global footprint across six continents to approximately 45,000 staff and 50 plus delivery centers. It gives IBM the ability to focus on other technologies, such as advanced analytics, as it relies on Concentrix to provide customers with other services.</p><p><a href="http://mspmentor.net/acquisitions/synnex-acquires-ibms-customer-care-services-business">Keep reading...</a></p>